Reference

How 4dspecial Handles Your Personal Data

This Privacy Policy explains what information we collect when you open an account, fund it via Touch 'n Go eWallet, Boost or GrabPay, and use our platform — and exactly what we do with it.

Account data kept secureTouch 'n Go eWallet, Boost, GrabPay payment contextYour right to access or deleteNo data sold to third partiesContact us to request changes

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REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of what we hold, or need us to correct or remove information on your account, reach out through any of the channels below. Our support team can also help if you believe your account data has been accessed without your knowledge — raise it directly and we will investigate.

Team online

Live Chat

Start a live chat session from the account page. Describe your data query and our team will verify your identity before discussing any personal information.

Email Support

Send a written request to our support email. Include your registered contact number so we can match your query to the correct account quickly.

Account Help Centre

Log into your account and navigate to Account Settings for self-service options including download of your activity history and communication preferences.

What We Collect and Why We Use It

4dspecial Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account with us, we collect the information you provide directly — your name, email address, contact number and the payment method you choose, whether that is Touch 'n Go eWallet, Boost or GrabPay. We also log session data such as device type,

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browser version and IP address to keep your account secure and ensure the platform runs correctly on your device. Payment transaction records are retained for verification and dispute purposes; we do not store full card or wallet credentials on our servers. If you contact our support
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team, the conversation is logged so we can follow up accurately. We use this data to operate your account, process deposits and withdrawals, respond to your queries, and comply with applicable legal obligations in jurisdictions where we operate. Access to and use of 4dspecial depends on
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local law and is available only where local law permits. We do not sell, rent or share your personal information with marketing third parties. Data is shared only with payment processors (such as the operators behind Touch 'n Go eWallet, Boost and GrabPay), identity verification services,
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and any authority that legally requires disclosure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply standard encryption across the platform — data moving between your device and our servers is protected in transit. For players in Kuala Lumpur and elsewhere in Malaysia, the same security measures apply regardless of whether you access via mobile browser or a saved shortcut on your home screen. Retention periods, cookie use and your rights are set out in the points below.

Cookies and Session Data

We use cookies to keep your session active, remember your wallet preference and measure how pages load. You can adjust cookie settings in your browser at any time without losing your account access.

Data Retention

Account records are kept for as long as your account is active and for a period after closure as required by applicable law. Payment transaction logs are retained for audit and dispute resolution purposes.

Account Security

Login requires a one-time password sent to your registered number each session. If you notice a login you did not initiate, contact support immediately and we will lock the account while we investigate.

Your Rights

You may request access to the data we hold, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Raise any of these through live chat or email support.

Privacy Policy Questions Answered

The questions below cover the situations we hear about most — from what happens to your wallet details after a deposit to how you can update what we hold on your account. If your question is not here, live chat is the fastest route to an answer.

We record the payment method type and transaction reference for your deposit history, but we do not store your full wallet credentials or PINs on our servers at any point.

Yes. Contact us via live chat or email with your registered details and request deletion. We will action it where no legal retention obligation prevents us from doing so.

Access is restricted to team members who need it to operate your account — support agents verifying your identity and the payments team processing your GrabPay or FPX transactions.

Log into Account Settings and use the data download option, or send a written request to our support email. We will respond with your records within a reasonable period after verifying your identity.

When you close your account, we retain transaction and identity records for the period required by applicable law, then delete or anonymise them. We stop using your data for any operational purpose immediately on closure.

No. We do not sell or share your personal information with third-party advertisers. Data is shared only with payment processors such as Touch 'n Go eWallet, Boost and GrabPay, and with authorities where legally required.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App4dspecial App AccountRegister

How 4dspecial Handles Your Personal Data

Contact Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Cookies and Session Data

Data Retention

Account Security

Your Rights

Privacy Policy Questions Answered

01 Does 4dspecial store my Touch 'n Go eWallet or Boost account details?

02 Can I ask you to delete my personal data?

03 Who can see my account information inside 4dspecial?

04 How do I get a copy of the data you hold on me?

05 What happens to my data if I close my account?

06 Does 4dspecial share my data with advertisers or marketing companies?

Privacy Policy

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